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Our promise
The terms you confirm are the terms that apply.
FamLink is a family wallet between the United States and the Caribbean. These are the rules we operate by. They match the app. They are not a slogan.
- Quote before confirmBefore you send, cash out, or pay a shop, the review screen shows the amount, the fee, and the exchange rate for that quote. That is the figure that moves. We do not publish a standing rate or a fee on this website, because both change and a printed number would be wrong.
- One debitWhen someone at home pays from their wallet, you are notified. That notice is the record of their payment. It does not take the money out of your balance a second time.
- Cash is not clearedThe monthly amount is a spending limit for that family member, not a balance that expires. Cash left in the wallet stays there. When the month changes, the limit is available again. The cash is not cleared.
- Notice before the capYou are notified when a family member pays. When about 10% of that member’s monthly allowance is left, you and they are both warned, so there is time to talk before the cap is used up.
- Verified firstEmail and phone are each confirmed with a code. Until both are confirmed, no wallet is created. A payment asks for the PIN. A bank payout waits until identity verification is complete.
- Only what we runYou can fund a wallet, set a monthly limit, send, let family spend or pay a FamLink shop, cash out to a bank, or collect cash where an agent is listed. We do not offer a scheduled autopay, a prize savings draw, or a grocery parcel.
If a screen in the app does not match this page, trust the screen for that transaction and write to [email protected].
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